Terms of Sales

Version: 2.0 – Last updated: July 15th, 2026

PREAMBLE

These General Terms and Conditions (GTC) are concluded between: Doc’Langues, trade name of Ms. Thais Calles Fort, Sole Proprietorship (Entrepreneur Individuel), located at 6 rue Torte, 34660 Cournonterral. SIRET: 521 378 141 00027. Hereinafter “the Company”. And any natural or legal person proceeding with the purchase of services or products from the company. Hereinafter “the Client”.

Article 1: Subject and Scope

These GTC determine the conditions applicable to training services and the sale of digital products carried out by the company Doc’Langues. Any order implies the Client’s unreserved acceptance.

Article 2: Quotes and Registration (Training Services)

Doc’Langues agrees to provide a quote. The contract is formed after receipt of the completed quote, dated and signed with the mention “Bon pour accord” (Good for agreement). A certificate of completion will be provided at the end of the service.

Article 3: Digital Products (Online Sales / Etsy)

3.1 Access: Digital products (PDFs, educational materials, guides) are delivered via immediate download after payment validation.

3.2 Ownership: The purchase of a digital product grants a personal and non-exclusive right of use. Any reproduction or resale is strictly prohibited.

Article 4: Prices and Payment Terms

Prices are indicated in euros (all taxes included), the company being exempt from VAT (Art. 261.4.4° of the CGI).

  • Training: Payment upon receipt of invoice, unless a payment schedule is agreed upon.
  • Digital Products: Payment in full at the time of order. Accepted payment methods: Bank transfer, check, or via a secure payment platform.

Article 5: Third-Party Funding (OPCO / CPF / France Travail)

In the event of third-party funding, the Client must provide the funding approval before the start of the service. If the approval does not reach the Company by the 1st day of training, the full cost will be invoiced to the Client.

Article 6: Right of Withdrawal

Article 6: Right of Withdrawal

6.1 Training: In accordance with Articles L221-18 et seq. of the French Consumer Code, the Client acting as a consumer has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for by law.

The Client may exercise their right of withdrawal by using the standard withdrawal form made available to them, or by any unambiguous statement expressing their wish to withdraw.

Express request to begin services The services offered by Doc’Langues consist of online language lessons, delivered in accordance with the terms chosen by the Client.

Upon validation of their order, the Client is invited to expressly request that the performance of the services begin before the expiration of the statutory withdrawal period.

By checking the box provided for this purpose when ordering, the Client:

  • expressly requests that the services may begin before the end of the fourteen (14) day period;
  • acknowledges having been informed that, if they exercise their right of withdrawal after the performance of the services has begun, they will remain liable for an amount corresponding to the services actually provided up to the date of communication of their decision to withdraw, in accordance with Article L221-25 of the French Consumer Code;
  • acknowledges that in the event of full performance of the services before the end of the withdrawal period, their right of withdrawal will expire upon full performance of the contract.

Calculation of amounts due in the event of withdrawal after services have begun If the Client exercises their right of withdrawal after having requested the immediate commencement of the services, the company will refund the sums paid, less the price corresponding to the lessons actually delivered up to the receipt of the withdrawal request.

When lessons are sold as a package, the value of the services already performed is calculated pro rata to the total price of the contract or, where the Special Conditions so provide, on the basis of the unit price of each lesson actually delivered.

Lessons scheduled but not yet delivered will be cancelled, subject to any cancellation conditions provided for in these General Terms and Conditions (CGV).

Access to the pedagogical platform The Client benefits, at no extra cost, from access to the pedagogical platform in order to prepare for and attend their lessons.

This access constitutes an ancillary and complementary service to the language lessons. It is not invoiced separately and is not marketed on a standalone basis.

Any refund due to the Client is calculated exclusively on the price of the teaching services, in accordance with the applicable legal provisions.

Refund procedures In the event of a valid withdrawal, the company will refund the sums due within a maximum period of fourteen (14) days from receipt of the withdrawal decision, using the same means of payment as that used for the order, unless the Client expressly agrees to another method of refund.

The standard withdrawal form can be found on the “Right of Withdrawal” page.

6.2 Digital Products: Pursuant to Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content provided on a non-material medium once performance has begun. By downloading the product, the Client expressly waives their right of withdrawal.

Article 7: Training Programs

If deemed necessary, the instructor may modify the training content according to the group dynamics or the level of participants. The program content appearing on presentation sheets is therefore provided for information purposes only.

7.1: Time Zone and Scheduling: For all online sessions and scheduling, the reference time zone will be Central European Time (CET/CEST). Clients are responsible for converting schedules into their local time zone. Both parties agree to communicate their respective time zones clearly during the scheduling of sessions to avoid any confusion.

Article 8: Cancellation and Rescheduling (Training)

  • Cancellation > 10 days: No fees.
  • Between 4 and 10 days: Penalty of 20% of the total cost.
  • Less than 3 days: Penalty of 30% of the total cost. In the event of force majeure, the Company cannot be held liable.

Article 9: Intellectual Property

All materials (paper, digital, video) are protected by copyright. Their total or partial reproduction is prohibited without written agreement from the Company.

Article 10: Data Protection (GDPR) and Image Rights

In accordance with Regulation 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the company implements a personal data processing system whose purpose is the sale of products and services defined in this contract. The client is informed of the following elements:

10.1 Personal Data

  • Data Controller: The identity and contact details are those indicated at the top of these GTC (Ms. Thais Calles Fort).
  • Purposes and Legal Basis: The processing is necessary for the contractual execution of the training action, compliance with legal obligations (verification of service rendered), and customer relationship management.
  • Categories of Data: The information collected is strictly necessary for the performance of the training action: surname, first name, address, email (personal or professional), identifier, target language, test results, placement or information sheets, educational activities performed, types of activities, duration, certification, certificates, attendance sheets, invitations, and any other document attesting to the performance of the training action.
  • Data Recipients: The data controller, internal services in charge of IT security, trainers, and subcontractors involved in the training action. Recipients may also include funding bodies (OPCO, CPF, France Travail) as well as any authority legally authorized to access the personal data in question. No transfer of data outside the European Union is planned.
  • Retention Period:
    • 5 years for files subject to private funding (individual or company).
    • 10 years for files funded by a public or parity body (CPF, OPCO, France Travail, Region) in order to comply with audit obligations.
  • Client Rights: The Client has the right of access, rectification, erasure, limitation, opposition, and portability of their data. To exercise these rights, the Client may contact the data controller at: contact@doclangues.fr.
  • Complaint: The person concerned has the right to lodge a complaint with a supervisory authority (CNIL – www.cnil.fr).
  • Additional Information: Full details of the processing are available in the Doc’Langues privacy policy: https://doclangues.fr/en/privacy-policy.html. No automated decision-making or profiling is implemented.

10.2 Image Rights As part of the promotion of its activities and training, the Company may take screenshots or photographs during sessions (individual or collective).

  • Authorization: The Client expressly authorizes the Company to use their image on its communication materials (website, professional social networks, brochures).
  • Conditions: This authorization is granted free of charge, worldwide, and for a duration of 5 years.
  • Revocability: This consent is revocable at any time by simple written notification to contact@doclangues.fr. The Company then undertakes to remove the image from digital media as soon as possible.

Article 11: Disputes – Consumer Mediation

In the event of a dispute, the Client shall address a written complaint to: contact@doclangues.fr. Failing an agreement within one (1) month, the Consumer Client may contact the mediator free of charge: La Société Médiation Professionnelle (SMP) 5, rue Salvaing – 12000 RODEZ | www.mediateur-consommation-smp.fr

Article 12: Applicable Law and Jurisdiction

These GTC are governed by French law. In the absence of an amicable agreement, the dispute will be brought before the competent court in Montpellier.

12.1: Contract Language: These General Terms and Conditions are drafted in French and may be translated into other languages to facilitate understanding for international clients. In the event of any discrepancy between the French version and any translation, the French version shall prevail. All communications regarding this contract may be conducted in French, English, or Spanish, according to the client’s preference.