Owner and data controller
Thais Calles Fort – as the manager of a sole proprietorship. SIRET 521 378 141 00027
Address: 6 rue Torte, 34660 Cournonterral.
Owner contact email: contact@doclangues.fr
This Website and its owner Thais Calles Fort, (brand: Doc’Langues), as a training organization, collects and processes certain personal data from its users.
Definitions and Legal References
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages viWebsited, and other parameters about the device operating system and/or the User’s IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
This Website
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this Website/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User’s browser.
Tracker
Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal Information
This privacy policy has been prepared in accordance with the provisions of several pieces of legislation, in particular article 13/14 of European regulation 2016/679 (general data protection regulation).
This privacy policy applies only to this Website, unless otherwise specified in this document.
Types of Data collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: email address; username; first name; last name; physical address; ZIP/Postal code; city; Usage Data; Trackers; number of Users; session statistics; payment info; billing address; name; order ID.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website
Data processed
Categories of data processed
- User identification data (surname, first name, username, password and email address)
- Service usage data (IP address; browser used; operating system; dates, times and times of connection to the platform; authentication data collected during a session cookie; dates, times, tracking times of the various modules (video unit, assessments, attendance records, satisfaction surveys)
- Data necessary in order to issue a certificate (identity of the user, date of the certificate, success rate per module by sequence and / or level, tests or certificates issued, invoice, order form and / or quote.
- Exchanges published on the forum or discussion chat made available for the service.
- This Website requests permissions to access the device’s Camera and Microphone. These are strictly used for live virtual classroom sessions and are not recorded without your explicit consent.
Source of data
- This information is collected from the User when the User himself/herself provides it by contacting the company, by filling out a contact form, quote, registration form, an agreement, an assessment survey or contract signed for a professional training or by subscribing to the virtual classroom service.
- This information is provided by third parties to whom the User has given permission to act on their behalf to request a quote or subscribe to a training such as an OPCO, France Travail, a CPF account, a company in which the user is an employee.
Purpose of Data Processing
Processing purposes for a training
The purpose of the processing is to manage the services offered to registered persons (Users) to a training with the company and / or a subscription to the virtual class.
This processing allows:
- the registration and authentication of Users to the training content and its modules
- the navigation of Users on the virtual classroom platform and to follow the User’s learning progress
- the issuing of a training certificate, training achievement certificate, attendance records, to invoice, to validate an order and / or a quote
- to provide Users with a forum or chat space to ask questions about the training and to ensure the well development of the training
- to communicate with Users
- to produce statistics on the use of the service
As well as for the following purposes:
- display of content from external platforms
- device permissions to access Personal Data
Mode and Place of Data Processing
Processing Methods
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the Data.
Data processing is carried out using computers or IT tools, following the procedures and organizational methods closely linked to the purposes indicated. In addition to the Owner, the Data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this Website (administration , sales, marketing, legal service, system administration) or external parties (such as third-party technical service providers, messaging services, hosting providers, IT companies, communication agencies, Language Management System platforms, among others) designated, where applicable, as Subcontractors by the Owner. The updated list of these parts can be requested from the Owner at any time.
Legal Basis for Processing
The Owner may process Personal Data relating to Users if one of the following conditions applies:
- The Users have given their consent for one or more specific purposes; note : According to some laws, the Owner may be authorized to process Personal Data until the User objects (” opt-out “), without having to depend on consent or one of the following legal bases. This condition does not apply, however, when the processing of Personal Data is subject to European data protection law;
- the information supply is required for the execution of an agreement with the User or to any pre-contractual obligation;
- the processing is necessary to comply with a legal obligation to which the Owner is subject;
In any case, the Owner will gladly help you to clarify the specific legal basis which applies to the processing, and in particular if the provision of Personal Data is a legal or contractual requirement, or a requirement necessary for concluding a contract.
Trainings and/or the subscription to the virtual class platform are based on a contractual legal requirement to allow the provision of the services subscribed by the User.
Automated Decision Making
The processing does not provide for automated decision-making .
Persons Concerned
Data processing concerns:
- people who wish to enroll in a training and / or the virtual classroom platform
- the staff of the company in charge of managing the trainings (managers, employees, trainers/teachers, subcontractors)
- the funders of the training (OPCO, CPF, France Travail, a company)
- the Users of the Website, in general, who browse the site and use the services.
Categories of Data Recipients
Depending on their respective needs, recipients of all or part of the data are:
- Company personnel (managers, employees, trainers/teachers, subcontractors)
- the funders of the training action (OPCO, CPF, France Travail, a company)
Treatment Location
The Data is processed at the Owner’s headquarters and in all other places where the parties responsible for processing are located.
Depending on the location of the User, the transfer of data may result in the transfer of Data from the latter to a country other than his own. To find out more about the place of processing of this transferred Data, Users can consult the section which contains details on the processing of Personal Data.
Users also have the right to know the legal basis for the transfer of Data to a country outside the European Union or to any international organization governed by public international laws or created by two or more countries, such as the UN , as well as, the security measures taken by the Owner to save their Data.
If such a transfer takes place, Users can find out more by consulting the corresponding sections of this document or inquire with the Owner using the information provided in the contact section.
Storage Time
Types of Data Collected Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, Camera permission, Microphone permission, Reminder’s permission, and various other types of Data.
Retention Time Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
- Contractual relationship (Training): * Self-funded training: Data is kept for 5 years after the end of the training (civil and commercial limitation period).
- Funded training (CPF, OPCO, France Travail): Data is kept for 10 years to comply with audit requirements from funding bodies.
- Accounting and Invoicing: Data is kept for 10 years in accordance with the French Commercial Code.
- Marketing and Prospecting: Data is kept for 3 years from the last contact (e.g., inquiry or newsletter click).
- Usage Data and Cookies: Stored for a maximum of 13 months.
The Owner may be authorized to keep Personal Data for a longer time, each time the User gives his consent to such processing, as long as this consent is not withdrawn. In addition, the Owner may be obliged to keep Personal Data for a longer time, whenever this is required for the performance of a legal obligation or on the order of an authority.
Once the retention period has expired, Personal Data will be deleted. Consequently, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be applied after the expiration of the retention period.
Device Permissions to Access Personal Data
Depending on the specific device of the User, this Website may request certain authorizations to authorize access to the Data of the User’s device as described below.
By default, these permissions must be granted by the User before the respective information is accessible. Once authorization has been given, it can be revoked by the User at any time. In order to revoke these authorizations, Users can consult the parameters of the device or contact the Owner though the contact details provided in this document.
The exact procedure for checking application permissions may depend on the User’s device and software.
Please note that the revocation of these authorizations may affect the proper functioning of this Website.
If the User grants one of the authorizations listed below, this respective Personal Data may be processed (i.e. accessible, modified or deleted) by this Website.
Camera Authorization
Used to access the camera or record images and videos with the device.
Authorization of Reminders
Used to access the Reminders application on the User’s device, in particular reading, adding and deleting entries.
Microphone Authorization
Allows access and recording of sound coming from the microphone of the User’s device.
Image Rights Authorization: As part of its promotional activities, Doc’Langues may take screenshots or photographs during training sessions (individual or group). The Student expressly authorizes Doc’Langues to capture, reproduce, and distribute their image on its communication channels (website, social media, brochures). This authorization is granted free of charge, worldwide, and for a duration of 5 years. The Student may withdraw this consent at any time by sending an email to: contact@doclangues.fr.
Detailed Information on the Processing of Personal Data
Personal Data is collected for the following purposes with the aid of several services:
Analytics
The services contained in this part allow the Owner to monitor and analyze web traffic and follow the evolution of User behavior.
Matomo (this Website)
Matomo is an analytics software used by this Application to analyze data directly without the help of third parties.
Personal Data processed: anonymized IP address, Trackers; Usage Data.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
Device Permissions to Access Personal Data
This Website requires certain permissions from Users which allow it to access Data from the Users’ device, presented below.
Authorizations of the device to access Personal Data (this Website)
This Website requires certain permissions from Users which allow it to access Data from the Users’ device, presented in this document.
Personal data collected: Authorization of the camera, Authorization of reminders and Authorization of the microphone.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Font Awesome (Fonticons, Inc. )
Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy.
YouTube video widget (Google Ireland Limited)
YouTube is a video content visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Trackers and Usage Data.
Place of processing: Ireland – Privacy Policy.
Contact the User
Contact form (this Website)
By filling out the contact form with their Data, the User authorizes the use of this information by this Website for the purpose of responding to requests for information, quotes or any other request as indicated in the header of the form.
Personal data collected: email address, last name, first name, email, telephone and website.
Building and running this Website
Key components of this Website are built and run directly by the Owner by making use of the software listed below.
WordPress (self-hosted) (this Website)
This Website is built and run by the Owner via a CMS software (Content Management System) called WordPress.
Personal Data processed: email address; username.
Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
OVHcloud (OVH S.A.S.)
OVHcloud is a hosting and backend service provided by OVH S.A.S.
Personal Data processed: Usage Data.
Place of processing: France – Privacy Policy.
Platform services and hosting
These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
WooCommerce (this Website)
WooCommerce is a WordPress plugin used by this Website that allows the Owner to build and run an e-commerce website.
Personal Data processed: billing address; email address; name; order ID; payment info; Trackers; Usage Data.
Handling payments
Unless otherwise specified, this Website processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Website isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: email address; payment info; Trackers; Usage Data.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Stripe ( Stripe Technology Europe Ltd)
Stripe is a payment service provided by Stripe Technology Europe Ltd.
Personal Data processed: email address; first name; last name; Trackers; Usage Data.
Place of processing: European Union – Privacy Policy.
Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
AddToAny (AddToAny LLC)
AddToAny is a service provided by AddToAny LLC, which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of this Website. Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed. Data collected through the service may be used to help deliver interest-based advertising. Users can opt out of third-party interest-based advertising by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.
This Website uses Trackers. To learn more, Users may consult the Cookie Policy.
User Rights
Users can exercise certain rights concerning their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.
Request for personal data:
Please use this form to request the export / erasure of personal data.
Information regarding the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How To Exercise These Rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional Information on Data Processing and Collection
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Use of Doc’Langues and NEO Brands
The verbal and visual brands (logos) Doc’Langues and NEO are protected.
Their use without the written authorization of the owner of the Website, on any medium, for the purpose of promoting products or services, in particular for commercial purposes, is prohibited under penalty of criminal and civil proceedings.
It is accepted for strictly educational purposes or for the presentation of the company’s training activities.
For any other use, contact the owner of the Website.
Legal Notice
Owner: Thais Calles Fort – Sole Proprietorship. SIRET 521 378 14100027 – contact @doclangues.fr
Litigation – Consumption Mediation
In the event of a dispute between the Customer and the company, the latter will endeavor to resolve it amicably (the Customer will send a written complaint to the Manufacturer’s Customer Relations Department or the Seller).
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the Consumer Client within the meaning of Article L.133-4 of the Consumer Code has the possibility of seizing free of charge, if a disagreement remains, the competent mediator registered on the list of mediators established by the Commission for the evaluation and control of consumer mediation in application of article L.615-1 of the consumer code, to know:
The Professional Mediation Society
www.mediateur-consommation-smp.fr
5, rue Salvaing – 12000 Rodez
Version: April 3rd, 2026
