Terms of Sales


The company Thais Calles Fort, sole proprietorship, which brand is Doc’Langues, is a training organization, whose headquarters is located at 6 rue Torte 34660 Cournonterral, France.  Registered under the SIRET n. 52137814100027, represented by Thais Calles Fort as its manager.

Hereinafter named the company. Firstly,

And the natural or legal person purchasing the company’s products or services, Hereinafter, “the Client”

On the other hand,

The following has been stated and agreed:

Purpose and scope

These General Conditions of Sale determine the conditions applicable to the training services provided by the company Doc’Langues on behalf of a client. Any training order from the company implies the customer’s unreserved acceptance of these General Conditions of Sale. These conditions prevail over any other client document.

Quote and certificate

For each training, Doc’Langues undertakes to provide a quote to the client. The latter is required to return to the company a completed, dated, signed and stamped copy, with the mention ” Good for agreement “. A certificate of attendance, at end of the training, will be provided.

Prices and payment terms

The prices of courses are indicated in euros all taxes included, Doc’Langues attests to be exempt from VAT. Payment is made after execution of the training, and reception of the invoice, in case of a payment in installment, the invoices are sent for the service made. Payment of invoices can be made by bank transfer or check.


If the client receives funding from an approved Joint Collecting Organization (OPCA), he must make a request for funding before the start of the service. The client is required to provide the financing agreement upon registration. If the company Doc’Langues does not receive the approval of financing from the OPCA the 1st day of the training, all the training costs will be charged to the client.

Conditions for postponing and canceling a training session

The cancellation of a training session is possible, provided that you do so at least 10 calendar days before the scheduled day and time. Any cancellation must be notified by email to contact@doclangues.fr . If canceled between 4 and 10 working days before the date of the training, the customer is required to pay a penalty of cancellation, up to 20% of the total initial training cost. In the event of cancellation less than 3 working days before the start of the training, a cancellation penalty corresponding to 30 % of the initial total cost will be invoiced to the customer.

The request to postpone participation in a training can be made by the client, provided that a written request is made to the training organization within 10 days before the training date.

In the event of non-fulfillment of its obligations following a fortuitous event or a case of force majeure, Doc’Langues cannot be held responsible with regard to its customers. They will be informed by email.

Training program

If the instructor, trainer or teacher deems it necessary, he/she may modify the content of the training program, according to the group dynamics or the level of the participants. The contents of the programs appearing on the presentation sheets are thus provided for information only.

Intellectual property and copyright

Training materials, whatever their form (paper, digital, electronic, etc.) are protected by intellectual property and copyright. Their reproduction, partial or total, cannot be carried out without the express agreement of the company. The client undertakes not to use, transmit or reproduce all or part of these documents for the purpose of organizing or conducting trainings.

Data processing, liberties and data protection 

In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the company implements personal data processing which has the purpose of selling products and services defined in this contract. The customer is informed of the following:

  • The identity and contact details of the controller and, where applicable, of the representative of the controller: as indicated at the top of these terms and conditions of sales;
  • The purpose of the data processing: is contractual performance
  • The personal information communicated by the client to Doc’Langues is useful for processing the registration , contractual execution of the training action, as well as for the constitution of a customer file linked to the progress of the training, the information collected is: name, address, personal or business email, username, target language tests , assessments or information on educational training activities performed by the client, types of activities, duration, certification, certificates,  attendance records, convocations, and any other document attesting to the completion of the training.
  • The recipients or categories of recipients of the personal data, if they exist, are: the controller, the people in charge of the service, in charge of computing the security, subcontractors, stakeholders of the training, and any authority, legally authorized, to access the personal data in question – no transfer outside the EU is planned – the data retention period for a training action is 10 years.
  • According to the law of ” Informatique et Libertés ” of 6 January 1978, customers have the right to ask the person responsible of the personal data processing, the access, rectification, limitation of the processing, opposition, deletion or portability of their personal data. – To exercise this right, the customer can contact the data manager at contact@doclangues.fr . For more information on the processing of personal data, the client is invited to inquire Doc’Langues’ privacy policy at https://doclangues.fr/en/privacy-policy.html

The person concerned also has the right to lodge a complaint with a supervisory authority such as the CNIL in France – the information requested during the order is necessary for the establishment of quotes, invoices and the execution of the training action. No automated decision or profiling is implemented through this process.


Litigation – Consumption Mediation

In the event of a dispute between the Customer and the company, the latter will endeavor to resolve it amicably (the Customer will send a written complaint to the Manufacturer’s Customer Relations Department or the Seller).

In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the Consumer Client within the meaning of Article L.133-4 of the Consumer Code has the possibility of seizing free of charge, if a disagreement remains, the competent mediator registered on the list of mediators established by the Commission for the evaluation and control of consumer mediation in application of article L.615-1 of the consumer code, to know:

The Professional Mediation Society


24 rue Albert de Mun – 33000 Bordeaux


Applicable law and attribution of jurisdiction

These General Conditions of Sale are framed by French law. In the event of a dispute between Doc’Langues and the client, the search for an amicable solution will be favored. Otherwise, the case will be brought to court in the city of Montpellier.