Version: 2.0 – Last updated: March 3, 2026
PREAMBLE
These General Terms and Conditions (GTC) are concluded between: Doc’Langues, trade name of Ms. Thais Calles Fort, Sole Proprietorship (Entrepreneur Individuel), located at 6 rue Torte, 34660 Cournonterral. SIRET: 521 378 141 00027. Hereinafter “the Company”. And any natural or legal person proceeding with the purchase of services or products from the company. Hereinafter “the Client”.
Article 1: Subject and Scope
These GTC determine the conditions applicable to training services and the sale of digital products carried out by the company Doc’Langues. Any order implies the Client’s unreserved acceptance.
Article 2: Quotes and Registration (Training Services)
Doc’Langues agrees to provide a quote. The contract is formed after receipt of the completed quote, dated and signed with the mention “Bon pour accord” (Good for agreement). A certificate of completion will be provided at the end of the service.
Article 3: Digital Products (Online Sales / Etsy)
3.1 Access: Digital products (PDFs, educational materials, guides) are delivered via immediate download after payment validation. 3.2 Ownership: The purchase of a digital product grants a personal and non-exclusive right of use. Any reproduction or resale is strictly prohibited.
Article 4: Prices and Payment Terms
Prices are indicated in euros (all taxes included), the company being exempt from VAT (Art. 261.4.4° of the CGI).
- Training: Payment upon receipt of invoice, unless a payment schedule is agreed upon.
- Digital Products: Payment in full at the time of order. Accepted payment methods: Bank transfer, check, or via a secure payment platform.
Article 5: Third-Party Funding (OPCO / CPF / France Travail)
In the event of third-party funding, the Client must provide the funding approval before the start of the service. If the approval does not reach the Company by the 1st day of training, the full cost will be invoiced to the Client.
Article 6: Right of Withdrawal
6.1 Training: For remote sales, the Client (individual) has 14 calendar days to withdraw. If the training begins before this period at their request, they waive their right.
6.2 Digital Products: Pursuant to Article L221-28 of the Consumer Code, the right of withdrawal does not apply to digital content provided on a non-material medium once execution has begun. By downloading the product, the Client expressly waives their right of withdrawal.
Article 7: Training Programs
If deemed necessary, the instructor may modify the training content according to the group dynamics or the level of participants. The program content appearing on presentation sheets is therefore provided for information purposes only.
7.1: Time Zone and Scheduling: For all online sessions and scheduling, the reference time zone will be Central European Time (CET/CEST). Clients are responsible for converting schedules into their local time zone. Both parties agree to communicate their respective time zones clearly during the scheduling of sessions to avoid any confusion.
Article 8: Cancellation and Rescheduling (Training)
- Cancellation > 10 days: No fees.
- Between 4 and 10 days: Penalty of 20% of the total cost.
- Less than 3 days: Penalty of 30% of the total cost. In the event of force majeure, the Company cannot be held liable.
Article 9: Intellectual Property
All materials (paper, digital, video) are protected by copyright. Their total or partial reproduction is prohibited without written agreement from the Company.
Article 10: Data Protection (GDPR) and Image Rights
In accordance with Regulation 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the company implements a personal data processing system whose purpose is the sale of products and services defined in this contract. The client is informed of the following elements:
10.1 Personal Data
- Data Controller: The identity and contact details are those indicated at the top of these GTC (Ms. Thais Calles Fort).
- Purposes and Legal Basis: The processing is necessary for the contractual execution of the training action, compliance with legal obligations (verification of service rendered), and customer relationship management.
- Categories of Data: The information collected is strictly necessary for the performance of the training action: surname, first name, address, email (personal or professional), identifier, target language, test results, placement or information sheets, educational activities performed, types of activities, duration, certification, certificates, attendance sheets, invitations, and any other document attesting to the performance of the training action.
- Data Recipients: The data controller, internal services in charge of IT security, trainers, and subcontractors involved in the training action. Recipients may also include funding bodies (OPCO, CPF, France Travail) as well as any authority legally authorized to access the personal data in question. No transfer of data outside the European Union is planned.
- Retention Period: * 5 years for files subject to private funding (individual or company). * 10 years for files funded by a public or parity body (CPF, OPCO, France Travail, Region) in order to comply with audit obligations.
- Client Rights: The Client has the right of access, rectification, erasure, limitation, opposition, and portability of their data. To exercise these rights, the Client may contact the data controller at: contact@doclangues.fr.
- Complaint: The person concerned has the right to lodge a complaint with a supervisory authority (CNIL – www.cnil.fr).
- Additional Information: Full details of the processing are available in the Doc’Langues privacy policy: https://doclangues.fr/en/privacy-policy.html. No automated decision-making or profiling is implemented.
10.2 Image Rights As part of the promotion of its activities and training, the Company may take screenshots or photographs during sessions (individual or collective).
- Authorization: The Client expressly authorizes the Company to use their image on its communication materials (website, professional social networks, brochures).
- Conditions: This authorization is granted free of charge, worldwide, and for a duration of 5 years.
- Revocability: This consent is revocable at any time by simple written notification to contact@doclangues.fr. The Company then undertakes to remove the image from digital media as soon as possible.
Article 11: Disputes – Consumer Mediation
In the event of a dispute, the Client shall address a written complaint to: contact@doclangues.fr. Failing an agreement within one (1) month, the Consumer Client may contact the mediator free of charge: La Société Médiation Professionnelle (SMP) 5, rue Salvaing – 12000 RODEZ | www.mediateur-consommation-smp.fr
Article 12: Applicable Law and Jurisdiction
These GTC are governed by French law. In the absence of an amicable agreement, the dispute will be brought before the competent court in Montpellier.
12.1: Contract Language: These General Terms and Conditions are drafted in French and may be translated into other languages to facilitate understanding for international clients. In the event of any discrepancy between the French version and any translation, the French version shall prevail. All communications regarding this contract may be conducted in French, English, or Spanish, according to the client’s preference.
